I just sent my insurance agent an email, and got a reply back, and was struck by the difference in writing tone between the two. I think I'm incapable of not lapsing into formal tone when I write that sort of thing. And then when people write back with an informal-friendly tone, I feel awkward about it.
Not sure what to do about that, but I notice it.
Crossposted from Dreamwidth (original here), with comments. Comment here or there; comments here will eventually be duplicated to there.